Return policy

Return Policy and Lifetime Warranty

Return Policy (90 Days)

We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations. That's why we offer a generous 90-day return policy. If you are not completely satisfied with your purchase, you may return it within 90 days from the date of purchase for a refund or exchange. Please read the following guidelines to ensure a smooth return process:

  1. Eligibility: To be eligible for a return, your item must be in new, unused condition, with all original packaging and tags intact. Any items that show signs of wear, damage, or alteration may not be accepted for a return.

  2. Return Procedure:

    • Contact our customer service team to initiate the return process. You can reach us at info@customoi.ca.
    • Provide your order number, product details, and reason for the return.
    • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if required.

  3. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or the return is a result of our error. We recommend using a trackable shipping method to ensure that the return is received.

  4. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange within a reasonable time frame. Refunds will be issued to the original method of payment.

  5. Restocking Fee: We do not charge a restocking fee for eligible returns within the 90-day period.

Lifetime Warranty

In addition to our 90-day return policy, we are pleased to offer a lifetime warranty on select products. Our lifetime warranty is a testament to the quality and durability of our products. Here's what you need to know about our lifetime warranty:

  1. Coverage: Our lifetime warranty covers manufacturing defects and malfunctions of the product. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

  2. Procedure: If you believe your product is experiencing a manufacturing defect or malfunction, please contact our customer service team at info@customoi.ca. They will guide you through the warranty claim process.

  3. Proof of Purchase: To take advantage of the lifetime warranty, you will need to provide proof of purchase, such as a sales receipt or order confirmation.

  4. Resolution: If your warranty claim is approved, we will repair or replace the defective product at our discretion. In some cases, we may offer a comparable replacement if the original product is no longer available.

  5. Limitations: The lifetime warranty is non-transferable and applies only to the original purchaser. Any modifications or alterations to the product will void the warranty.

Our goal is to provide you with high-quality products and exceptional customer service. If you have any questions or need assistance with a return or warranty claim, please don't hesitate to contact our dedicated customer service team. We're here to help. Thank you for choosing our products!