Highlighters by Loyalty Empire

Welcome to our exceptional shop, where shopping is as effortless as a gentle breeze on a sunny day. We take pride in offering you a hassle-free, worry-free, and truly delightful shopping experience.

At our shop, convenience is our mantra. Enjoy the luxury of free shipping, ensuring your coveted items arrive at your doorstep without any extra cost or hassle. We believe that shopping should be an absolute pleasure from start to finish, and this begins with the simple convenience of free shipping.

We accept the following credit cards:

• VISA
• Master Card
• Mastercard Debit
• American Express
• Discover

PayPal is an alternate method for purchasing your order on canvasclothing.ca It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by us. Plus, you're 100% protected against unauthorized payments sent from your account.

PAYPAL CONDITIONS

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment. If PayPal is used for payment, all returned products must be sent by mail in order to receive a credit on your PayPal account.

Follow these simple steps to redeem a promotion or discount code:

• In the Payment section of Checkout, enter the promo code in the box where it says "PROMOTION CODES". Codes are case sensitive. Click "Apply".
• If your discount qualifies, it will be displayed in the payment summary.

Website Security
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Return Policy and Lifetime Warranty

Return Policy (90 Days)

We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations. That's why we offer a generous 90-day return policy. If you are not completely satisfied with your purchase, you may return it within 90 days from the date of purchase for a refund or exchange. Please read the following guidelines to ensure a smooth return process:

1. Eligibility: To be eligible for a return, your item must be in new, unused condition, with all original packaging and tags intact. Any items that show signs of wear, damage, or alteration may not be accepted for a return.

2. Return Procedure:

   • Contact our customer service team to initiate the return process. You can reach us at info@customoi.ca.
   • Provide your order number, product details, and reason for the return.
   • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if required.

3. Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or the return is a result of our error. We recommend using a trackable shipping method to ensure that the return is received.

4. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange within a reasonable time frame. Refunds will be issued to the original method of payment.

5. Restocking Fee: We do not charge a restocking fee for eligible returns within the 90-day period.

Lifetime Warranty

In addition to our 90-day return policy, we are pleased to offer a lifetime warranty on select products. Our lifetime warranty is a testament to the quality and durability of our products. Here's what you need to know about our lifetime warranty:

1. Coverage: Our lifetime warranty covers manufacturing defects and malfunctions of the product. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

2. Procedure: If you believe your product is experiencing a manufacturing defect or malfunction, please contact our customer service team at info@customoi.ca. They will guide you through the warranty claim process.

3. Proof of Purchase: To take advantage of the lifetime warranty, you will need to provide proof of purchase, such as a sales receipt or order confirmation.

4. Resolution: If your warranty claim is approved, we will repair or replace the defective product at our discretion. In some cases, we may offer a comparable replacement if the original product is no longer available.

5. Limitations: The lifetime warranty is non-transferable and applies only to the original purchaser. Any modifications or alterations to the product will void the warranty.

Our goal is to provide you with high-quality products and exceptional customer service. If you have any questions or need assistance with a return or warranty claim, please don't hesitate to contact our dedicated customer service team. We're here to help. Thank you for choosing our products!

1. For US, AU, EU countries, BR, IL etc: Yun express which is most cost-effective as the shipping channel for major countries, shipping time 7-15 business days to most countries.

1. For CA and NZ, we use UBI shipping, shipping time 8-11 business days

1. For Southeast Asia: use Aiyi special line, shipping time 7 business days.

1. JP: YD special line, shipping time 7 business days.

1. AE + SA: HL special line, shipping time 7 business days.

1. For the rest of countries: 4PX or EUB, shipping time 10-25 business days

1. CN: SF express

You will receive your order in a range of 5 to 15 business days. 

• All items will be shipped within 1-7 days upon receipt of payment 
• Shipping Restrictions                                                                                        
• Please allow additional time for orders shipped to P.O. Box addresses. For orders shipped to P.O. Box addresses, rural postal codes, and remote locations are considered "beyond points". We can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.
• TRACKING MY ORDER

Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email. Note that there will be no updates if your parcel is in transit. 

Once an order has shipped, we'll send you an email with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

Refused Shipments                                                                                              

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and email us at info@customoi.ca so that we can assist you with your order as needed.

Redirecting an Order                                                                                             

Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!

Any questions or concerns, feel free to contact us directly by email: info@customoi.ca

Opening hours:

Mon-Sat: 10:00 am - 6:00 pm [Eastern Time]

Sun: 10:00 am -5:00 pm [Eastern Time]

Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.